Could you help us out?
Although we are still a ways off from returning to anything like business as usual, we are planning for that wonderful day. Please go through your account and cancel holds on everything you don’t want anymore. This will ease the burden on the staff and, more importantly, the computer system when we do begin to resume nonvirtual services.
If you need help with this or anything else, Reference staff is ready to assist you. Email us any time at firstname.lastname@example.org. If you want a real live person, call 914-734-5362 any weekday between 10am and 4pm.