Q – Who can use curbside?
A – Curbside is for everyone, but there are unavoidable restrictions for patrons who don’t have a Larchmont Public Library card.
Q – I can’t use curbside for various reasons, how do I get books?
A – Volunteers from the Friends of the Larchmont Public Library are standing by to deliver books to Village of Larchmont/Town of Mamaroneck residents who should stay home as much as possible. Call 834-2281 x.3, email email@example.com or email Head of Reference Liam Hegarty, firstname.lastname@example.org, to let them know you will need this service. It would be best if you do this before you have items available. If you know of someone who might benefit from this service, please encourage them to contact us.
Q – I’m not very good with online things, am I out of luck?
A – Absolutely not. Call us at 834-2281 x.3 on weekdays between 10 and 4:30 and Saturdays between 10 and 12:30pm and we’ll get it done for you. If you know of someone who might need our help, please encourage them to contact us.
Q – Extension 3?
A – We are only allowed a small number of people in the Library so we are only answering calls to extension 3… well, except for the Children’s Room. If you need help getting some children’s books together, they will answer calls to 834-2281 x. 4 Monday through Friday from 10am to 3pm.
Q – How does it work?
A – If you have a Larchmont card, it’s fairly simple. Place a hold on what you want if we own it. When it is ready for pickup you will get a phone call, email or text. Go to this page to schedule a pickup. Your item(s) will be in a paper bag with the name of the person who placed the hold on a table in front of the Library at the appointed time.
Q – How do I make sure the Library has the right contact information for me?
A – Visit our Contact Information FAQ. It will explain what you need to do.
Q– Is it just for books?
A – No. If we own it, you can use curbside for anything that can be checked out including DVDs and Audiobooks.
Q – Can I get things from other libraries?
A – Not now. Until deliveries between libraries is resumed, you can only place a hold on items that are owned by your home library.
Q – I don’t have a Larchmont Public Library card, can I still use curbside?
A – Yes, but there are unavoidable restrictions because the computer system will not allow you to place holds at our library… for now. Call 834-2281 x3 and a librarian will pull up to five items for you. They must be currently on the shelf and not on hold for someone else. As mentioned above, we cannot place holds on items for non-Larchmont patrons. Once the Librarian verifies the items are in hand, go to the appointments page to schedule a time to get your items. You can also email email@example.com with a list, but wait until a librarian confirms we actually have the items before scheduling a pickup.
Q– What if I can’t make my scheduled time?
A – If your items haven’t yet been placed outside for pickup, call 834-2281 x.3 and we’ll put your items back “on deck.” Once they are placed outside, however, they must be picked up. If they are not, they will be placed in the return bins and quarantined for at least 72 hours before they are checked in. You can place a hold on them again at that time.
Q – Can I pick up things for someone else?
A– The appointment form allows you to schedule pickups for up to four additional people. Please fill out the form completely. Library staff needs all the information to make the process run smoothly.
Q – I saw my neighbors had something on the table when I was picking up my own stuff. Should I just grab it as a favor to them?
A – Please don’t, unless the neighbor knows you are doing so. If your neighbor arrives and doesn’t find their item, it will create problems for us all.
Q – Who do I contact if I have a problem?
A – During curbside hours, call 834-2281 x.3 or email firstname.lastname@example.org any time.
Q – I’m right outside the Library, can’t you just run a book out to me?
A – No.
Q – Do I need to place a pick up time for each hold I have?
A – No. When you have a scheduled pickup we will give you everything we have for you. There is a delay between a hold being triggered and a notice being sent. It is possible, therefore, you will get something at curbside before you’ve been notified that it is available.
Q – Can I return items when I pick up my holds?
A– Yes, you can. We have large bins set up in front of the building- please drop your returns into these bins. After a minimum 72 hour quarantine period, they will be checked in. Please note that while we believe we have enough bins, we may have a temporary shortage. If you do not see a bin, please take your items home. We will not charge a fine if they are late. Also, donations will be summarily discarded.
Q– Can I pick up other things through curbside pickup?
A – Yes. For example, tax time is fast re-approaching. If you need a form, contact us at 914-834-2281 x3 Monday-Friday 10-4:30 and Saturday from 10-12:30 or by email at email@example.com. You can then schedule a pick-up time for the forms. They will be in the same type of paper bag as your neighbor’s books.
Q– How do I check my curbside pickup items out?
A – No need. Your items will already be checked out to you. Please look at the green slips inside the bag for the due dates. On rare occasions, the items may be checked out to you before the pickup date. If that creates a problem, let us know and we’ll adjust the due date.
Q– What happens if I forget my pickup time?
A – Please try to keep track of your pickup time. If you do forget, contact us at 914-834-2281 x3 Monday-Friday 10-4:30 and Saturday from 10-12:30 or by email at firstname.lastname@example.org and we find it. We are juggling hundreds of pickups, so it may take some time to locate yours.
Q– When do I reserve a pickup time?
A – For an item on hold, wait until you get notified by phone, email or text. The catalog may indicate that an item is available, but things happen. Someone else may have a hold ahead of you, for example.
Q – Why is this so complicated?
A – We’ve never done this before. We’re working out the details, and ask everyone to be patient. On the other hand, if there is a problem but no one tells us about it, we can’t fix it. Please tell us any concerns you might have. Emailing email@example.com is best. The librarian answering phones is often very busy.
Q – Is it possible that all these rules and procedures will change?
A – Heck, yes. Check back here often. We will also post changes on our main page. Posts about Library services are archived on the Current Situation page under Tips, News.