The Current Situation has forced us, and you, to try new things. As a result, we are facing new problems. Below are the three most asked questions since we were forced to go all digital. The menu on the right has links to other FAQs that might help you resolve issues you are having. You can always email questions to email@example.com. We are also monitoring a special phone line on weekdays, from 10am to 4pm.
Q – I don’t have a card. How do I get one?
A – Fill out this form. We should email you a temporary library card within one business day.
Q – It is asking for a PIN. I don’t know what it is. What do I do?
A – Most likely your PIN is the last four digits of the phone number you gave when you got your card. If that doesn’t work, email us at firstname.lastname@example.org or … see the question below. We can reset your PIN for you.
Q – I want to talk to a real person. How do I do that?
A – On weekdays between 10am and 4pm call (914) 734-5362. A Reference Librarian will answer your call from their home. They can help you figure out how to use all the different services on our Online Library.