Note: the Museum Pass program has been updated to reflect new COVID-19 protocols. Please read below for new procedures.
Q- Which museums do you currently have passes for?
A- The Intrepid
Q- Do all of the museums have the same rules for visitors?
A- No. Please click on the museum listed above and you will be redirected to their website’s homepage. There, you can view their specific requirements.
Q- What do I need to do to visit one of these museums nowadays?
A- Each museum has its own way of doing things nowadays. Usually, you will have to reserve a time slot for your visit. Some museums require you to do it online. Others require a phone call. You will still need the physical pass, however, from us. A librarian will explain what you need to do when you reserve your pass.
Q- How do I reserve a pass?
**Important note about reserving passes**
The museum listed above has switched to ‘online booking’ to reserve time slots in advance. Reserving a time slot does not grant you admission. You still need the actual pass which we provide. If you would like to book a pass you can call the Reference Desk at (914) 834-2281, ext. #3 Monday-Saturday anytime between 9am and 5pm; 8pm on Thursdays. You can also reserve a pass in person during the library’s regular hours. After you speak with a Reference librarian, you will be emailed a link and unique code. It will be your responsibility to click on the link, follow booking instructions and enter the code. In essence, you will be making the reservation with the museum directly. You will be inputting all necessary personal information and confirming the visit with the museum. The library will facilitate emailing you with all of the pertinent information and giving you the physical pass but we will not be making the reservation for you.
Q- Why can’t you (the librarians) reserve a time slot for me?
A- The museum requires that the visitors themselves reserve the time slots. We have been specifically asked not to do so.
Q- When do I get the pass?
A- You can pick up your pass, in person, Monday-Saturday between 9am-5pm and 8pm on Thursdays. You are welcome to pick it up the day before your scheduled visit or the day of your visit.
Q- When do I return the pass?
A- The pass must be returned the day after your scheduled visit. For example, if you reserve a pass for a Tuesday visit, it must be returned on Wednesday. It must be returned in person, during the library’s regular hours, Monday-Saturday between 9am-5pm and 8pm on Thursdays.
Q- How far in advance can I reserve a museum visit?
A- 30 Days.
Q- Once I reserve a pass, what do I do next?
A- Pick up your pass, in person at the Reference desk, Monday-Saturday between 9am-5pm and 8pm on Thursdays.
Q- Who can pick up the pass from the Library?
A- Ideally, the person who made the reservation. If someone other than the person who made the reservation comes to pick up the pass, they must have the library card used to make the reservation. No matter who picks up the pass, though, the person who made the reservation is responsible for its timely return, etc.
Q- How many people can use each pass?
A- This varies from museum to museum. Please check with the librarian.
Q- How do I cancel or change a reservation?
A- Within 24 hours of your visit, please call Reference (914-834-2281, ext. #3) or email us at email@example.com. Note: it is important that you cancel because an open reservation blocks out a pass for up to three days.
Q- What do I do with the pass after my visit?
A- Bring the pass and the plastic case it came in to the Reference Desk. Both the pass and the case will be thoroughly sanitized by a librarian.
Q- What happens if I return a pass late?
A- You will be charged $10 for each day overdue. After five days you will be charged the replacement cost of the pass, which could be up to $500 plus a $25 fee. Keep in mind, too, that the person who made the reservation is responsible, not the person who picked it up.
Q- Can I return the pass in the book drop?
A- No. You will be charged $10 if you do. The books in those bins are often a jumbled mess. We are worried a pass might somehow disappear.
Q- I lost the pass. Now what?
A- We will charge you for a replacement pass plus a $25 fee. The replacement cost varies from museum to museum but can be as high as $500.